Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We are a research and comparison publisher covering casinos not on GamStop for UK readers. We are not a casino, we do not hold player funds, and we cannot log into anyone's account. If you contact us about a stuck withdrawal, we will explain the route to a resolution — we cannot force one.
Reaching the editorial team
Email is the only channel we run, and it is read by a person rather than a bot. Write to us at [email protected]. We aim to reply within two working days; corrections with evidence attached get looked at first.
To save a round trip, include the casino name as it appears on its own site, the date the issue happened (UK format, e.g. 14/09/2026), the currency of your account, and a link or screenshot of the term you are querying. Never send us passwords, full card numbers or copies of your ID documents — we have no use for them and no reason to hold them.
What we can help with, and what we cannot
| We can | We cannot |
|---|---|
| Explain a bonus term — wagering multiple, game contribution, max bonus bet, expiry, cashout cap | Release, extend or restore a bonus on your account |
| Point you to the operator's complaints procedure and any named dispute body on its licence | Act as an adjudicator or recover funds |
| Correct or update anything we have published that is wrong or out of date | Confirm a site is safe, or promise a withdrawal will be paid |
| Describe how KYC and source-of-funds checks usually run | Speed up, bypass or vouch for your verification |
| Explain how GamStop works and what it does and does not cover | Remove you from GAMSTOP or shorten an exclusion period |
How our listings are funded
Some links on this site are commercial, and Non Gamstop Casinos may earn a commission when a reader opens an account through one. That arrangement pays for the research; it does not buy a position. Ranking and rating are set editorially, and a brand that pays nothing can sit above one that does. If you believe a listing is flattering a site that does not deserve it, that is exactly the kind of email we want. The full ordering sits on our round-up of the best non GamStop casinos.
Querying a specific casino we list
Most reader emails are about the headline welcome offers, so here is how we treat the three at the top of our list — with the conditions that decide whether the number is worth anything.
Betmica — the biggest advertised figure on our list
Betmica leads the table on editorial rating (10.0) mainly because its site presents terms in one place rather than scattering them across pop-ups. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, and it is the headline we get asked about most. The material point: a percentage that size is a matching cap, not a payout — to approach £5,700 in bonus funds you would have to stake a substantial deposit of your own, and the bonus is subject to wagering, a maximum bet per spin while the bonus is live, an expiry window and a cap on how much of the winnings can be cashed out. Read all four before you deposit. The limitation worth flagging: very large percentage offers usually carry the heaviest wagering, so the effective value can be lower than a plainer £100 match.
Kikibet — a slightly smaller headline with a large spin count
Kikibet (9.9) earns its place for the breadth of its slot lobby rather than the size of the number on the banner. The offer is 350% up to £5,555 and 300 free spins. Free spins are typically locked to named games at a fixed low stake, and winnings from them are usually paid as bonus credit that then has to be wagered — so treat 300 spins as a trial of the lobby, not as a cash figure. Limitation: the sterling cap is advertised in GBP, but you should confirm your account currency at registration, because a non-GBP account will convert every deposit and withdrawal at the operator's rate.
Betninja — the flattest terms of the three
Betninja (9.8) is here for readers who would rather understand an offer than maximise it. The advertised welcome is a £1,000 bonus and 100 free spins for all new players. A fixed ceiling is easier to reason about than a four-figure percentage, and £1,000 is still well beyond what most readers will deposit against. Limitation: "all new players" still means country eligibility, one account per household and a minimum qualifying deposit apply, and like every offer on this site the bonus carries wagering and a withdrawal cap. We have not tested payout speed on any site listed here and do not present advertised timings as verified ones.
Other brands we cover — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — are researched on the same basis. Note that several advertise in euros or dollars (WinnerIsland up to €1,000 + 100 free spins, Smash Casino 600% up to €10,000, Nightluck €6,400 + 280 FS + 805%, Rivo 1000% up to €10,000 + 25% cashback, CoinPoker 150% up to $2,000), which matters for the currency question below.
Money questions we get asked most
Reading this site costs nothing. Everything below concerns money between you and an operator, not us.
- Minimum deposits — each site sets its own, and a bonus often has a higher qualifying minimum than the site's general floor. Check both figures.
- Debit cards — the usual default for UK players. Credit cards are banned for gambling in Great Britain by the Gambling Commission, and that ban is on the payment, so do not expect a workaround.
- E-wallets and PayPal — availability varies site by site. PayPal in particular is rarely offered by operators outside the British licensing system, so verify it on the cashier page before you commit rather than trusting a logo on a landing page.
- Bank transfers — usually available for larger withdrawals, usually the slowest, and sometimes the only route once a balance passes a threshold.
- Cryptocurrency — common at offshore sites and the main route at a crypto-first brand such as CoinPoker. It removes bank friction but adds price volatility and network fees, and it sits outside any UK consumer payment protection.
- Currency conversion — where an offer is advertised in euros or dollars, a GBP deposit may be converted twice, in and out. Ask the operator what rate and margin it applies; it is rarely stated up front.
- Withdrawal limits and fees — daily, weekly and monthly caps are normal, and a large win can be paid in instalments. Some methods carry a processing fee; check the cashier terms, not the marketing page.
- KYC and source of funds — expect ID, proof of address and, for larger sums, evidence of where the money came from. Verifying early rather than at cash-out is the single most effective way to avoid a delay.
The games and betting we write about
If your question is about content rather than terms, it will usually fall into one of these areas: slots, including progressive jackpots, and the RTP and volatility figures that describe them; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; and the software providers whose logos you see in a lobby. We also cover mobile play, since most readers now open these sites in a browser on a phone rather than on a desktop.
Several of the operators listed here run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. That side brings its own vocabulary — pre-match and in-play markets, accumulators, bet builders, cash-out, esports, and free bets that usually require a qualifying stake at minimum odds, commonly around 1.50 in decimal terms. Free bet stakes are normally not returned with winnings. If you email us about a sports promotion, tell us the minimum odds and the settlement rule you were shown, as those two details decide the answer.
Regulation, eligibility and where we draw the line
You must be 18 or over to gamble in Great Britain. Operators licensed by the UK Gambling Commission are required to participate in GAMSTOP, the free national self-exclusion scheme covering GB-licensed online gambling. Sites that are not on GamStop are, by definition, licensed elsewhere — commonly in jurisdictions such as Curaçao — and accepting British customers is not the same thing as being authorised by the Commission to serve them. The practical consequence is that Commission rules and the GB complaints route do not apply, and your protection depends entirely on the overseas licence and the operator's own procedures.
Because of that, we will not tell you a site is completely safe, we will not guarantee a payout, and we will not help anyone circumvent an active self-exclusion. If you have registered with GAMSTOP, the exclusion runs for the period you chose and cannot be lifted early by us or by any operator. If you are asking us how to get around it, the honest answer is that we will not assist, and the better step is the support below.
If the question is about your gambling, not a casino
Contact GamCare, which runs the National Gambling Helpline free and confidentially, around the clock, on 0808 8020 133. Blocking software installed on your own devices and deposit or loss limits set directly with an operator are both worth putting in place before you need them rather than after. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem.
Corrections, and how we check things
Our pages are compiled from published operator terms, licence records and publicly available product information, and we say plainly when something is advertising rather than confirmed fact. We do not open accounts, deposit or play, so nothing on this site is presented as a tested result. Ratings are editorial judgements, not customer review scores. Facts on this page were last checked on 23 September 2026.
Terms change without notice, and offers are the thing that changes fastest. If a figure here no longer matches what the operator shows, send us the link and the date and we will correct it. Reader corrections are the main reason anything on this site stays accurate — send yours to the editorial address above and it will be read.